Customer Support & Store Policies
Complete details on shopping with KICKVERSE KE. Learn how our streamlined WhatsApp checkout, localized Nairobi delivery, reliable countrywide shipping, and hassle-free exchange workflows operate.
How to Order via WhatsApp
We have eliminated complex checkout forms to provide a direct, personal shopping experience customized for Kenyan buyers:
- Select Your Footwear: Browse our curated catalog of sneakers, professional soccer cleats, official shoes, or casual slides.
- Initiate WhatsApp Checkout: Click the "Order on WhatsApp" button on your chosen item.
- Confirm Size & Logistics: Our sales representatives immediately confirm stock availability, verify sizing requirements, and schedule your doorstep dispatch.
Authenticity & Pricing Guarantees
We are frequently asked, “Are these shoes real?” and “How do I know they are legit?” We guarantee that 100% of the footwear sold at KICKVERSE KE is authentic and original.
Every pair—from lifestyle sneakers and walking boots to professional soccer cleats—undergoes strict physical quality verification prior to dispatch. Furthermore, all prices are transparently listed in Kenyan Shillings (KSh) with no hidden fees, ensuring you get the best shoe prices in Kenya.
Delivery Information & Shipping Options
We offer Pay on Delivery (PoD) across Nairobi and nearby neighborhoods. Deliveries directly within the Nairobi CBD are complimentary.
For upcountry deliveries outside Nairobi, payment is required prior to parcel dispatch via verified courier and bus parcel services.
Returns & Size Exchanges
- 48-Hour Exchange Window: We facilitate exchanges for alternative sizes or styles within 48 hours of parcel receipt. Reach out to our WhatsApp help desk to initiate a swap.
- Item Condition Requirement: Exchanged footwear must remain completely unworn, clean, uncreased, and enclosed within the original packaging.
Footwear Sizing & Pitch Surface Guide
Footwear sizing can differ slightly across athletic brands (e.g., Nike, Adidas, New Balance, Puma). We utilize standard EU / UK size metrics across all product listings.
Soccer Cleats Surface Compatibility:
Firm Ground (FG): Optimized for natural grass pitches.
Artificial Grass / Turf (AG / TF): Built with shorter, dense rubber studs designed for Nairobi 5-a-side and synthetic astro-turf pitches.
Unsure about the fit of a specific silhouette? Request a live insole measurement check via WhatsApp before we dispatch your order.
Frequently Asked Questions (FAQ)
Are the sneakers, boots, and shoes authentic?
Yes. We guarantee that all footwear sold at Kickverse is 100% authentic and original. You can inspect your shoes upon delivery to verify their quality before paying.
Where can I buy original sneakers online in Kenya?
You can order directly here on kickverse.co.ke or via our WhatsApp desk. We offer free delivery within Nairobi CBD and Pay on Delivery across Nairobi County.
Are all pairs inspected before delivery?
Yes. Every sneaker, cleat, and official shoe undergoes strict physical quality verification prior to dispatch to ensure pristine condition.
How fast is delivery within Nairobi?
Most orders within Nairobi and adjacent suburbs are delivered the same day or within 24 hours of placement.
Can I order multiple sizes to try on?
For selected Nairobi CBD deliveries, we can arrange for our courier to carry adjacent sizes upon prior request to ensure a tailored fit.
Still have questions?
Our customer support team is available on WhatsApp.