Store Policies & Support

Everything you need to know about shopping with KICKVERSE KE. If you have any further questions, our team is always available on WhatsApp.

How to Order

We have streamlined our ordering process to be as personal and fast as possible via WhatsApp:

  • Browse our collection and find the style you love.
  • Click the "Order on WhatsApp" button on any product page.
  • Our team will instantly receive your desired item, confirm your size, verify availability, and arrange delivery details directly with you.

Delivery Information

  • Within Nairobi (Pay on Delivery)We offer convenient Pay on Delivery (PoD) for all orders within Nairobi and its immediate environs. Delivery within the Nairobi CBD is completely complimentary.
  • Outside Nairobi (Pay Before Delivery)For all orders being shipped outside of Nairobi, payment is required before the order is dispatched. Once payment is confirmed, we will ship your package via our trusted countrywide courier partners.

Returns & Exchanges

  • Returns: We accept returns strictly within 48 hours of you receiving your order. Please contact our support team immediately via WhatsApp if you wish to initiate a return.
  • Exchanges: We gladly accept exchanges for different sizes or styles. However, to qualify for an exchange, the product must be completely clean, unused, and in its original best quality condition. We reserve the right to reject exchanges if the item shows any signs of wear, dirt, or damage.

Size Guide

Sneaker and cleat sizing can vary slightly between different brands (e.g., Nike vs. Adidas). We recommend ordering your standard EU or UK shoe size.

If you are unsure about the fit of a specific model, please ask our team during your WhatsApp checkout. We have extensive experience with how different silhouettes fit and will ensure you get the perfect pair.

FAQ & Support

Have a question that isn't covered here? Our customer support team is ready to assist you.

Chat with Support